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Pay in 3 easy installs with Klarna interest free - FAQs

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 
200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.

Pay later in 3 interest-free installments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each installment will 
automatically be collected from the debit or credit card you entered at checkout. Your first installment will be collected when your order is confirmed by 
Bobos Den Limited  and installments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments’ schedule in the ​Klarna app​.

To use Pay later in 3 interest-free installments you must be at least 18 years old. Whilst this option is widely promoted, Pay later in 3 interest-free installments
your financial circumstances. When choosing Pay later in 3 interest-free installments, our assessment will not affect your credit rating. 

Klarna is unique and offers Pay later in 3 interest-free installments based on a number of factors such as the order value, previous order history and item 
availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 interest-free installments by ensuring you provide your full name and 
accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarna 
payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders. 

If you want to make a purchase with Klarna using Pay later in 3 interest-free installments, you’ll need to provide your mobile phone number, email address, current 
billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It’s 
very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.

Klarna may run so-called unrecorded enquirers (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to 
other lenders. Neither Klarna nor Bobos Den Limited run credit searches against you that could impact your credit rating. 

Although Pay later in 3 interest-free installments is widely promoted it is not always universally available. The Pay later in 3 interest-free installments payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.

Payment for your Pay later in 3 interest-free installments will automatically be collected from the debit or credit card you entered at checkout. The first payment is 
taken when the order is confirmed. The second and third installments are collected 30 and 60 days, respectively, after the first installment. You can always monitor 
your payments’ schedule in the Klarna app

As soon as Bobos Den Limited have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately.
Klarna will automatically attempt to collect your payment for your Pay later in 3 interest-free installments purchase at Bobos Den Limited from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment and you can always monitor the due date in Klarna app at your convenience.
Your credit score will not be impacted by using Klarna’s ‘Pay later in 3 installments’ product even if you have failed to pay on time.

You can view all of your Klarna purchases and payment schedule in the Klarna app or by logging onto Klarna.com/uk. 

Payment information is processed securely by Klarna. No card details are transferred to or held by Bobos Den Limited. All transactions take place via connections 
secured with the latest industry standard security protocols. 

Yes. Just go to the Klarna app or log onto Klarna.com/uk and pay off early.

Klarna will notify you via email and push notification from the Klarna app when a payment is due and when this has successfully been collected, or in the unlikely 
event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and 
payments in the Klarna app or by logging in at ​www.klarna.com/uk​

Once Bobos Den Limited has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment 
schedule will be sent to you by Klarna if you’ve made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled 
payments. You are always able to monitor the status of your order in the Klarna app. 

In the event that your goods have not been received please call Bobos Den Limited to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive. 

As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.

Refunds shall be issued back to the debit or credit card which was originally entered at checkout.

You can log in the Klarna app or at​ www.klarna.com/uk​, where you will find all of your orders and payment schedule information.

I still have questions regarding payment, how can I get in touch? 

Visit Klarna app or ​Klarna’s Customer Service page​ for a full list of FAQ’s, live chat and telephone options.