Benefits of being a Member
1. As a member, you are entitled, upon presentation of a valid membership card, 10% discount on all food & drink items during normal opening hours.
Term
2. Membership is valid for twelve consecutive months. If you cancel or are unable to use your membership at any stage during this time refunds or extensions will not be offered in any circumstances and any outstanding balance will be payable in full.
Refund Policy
3. Where you apply for Bobos Den Membership via online application or by telephone you have a legal right to change your mind within 14 days of the date of application and receive a refund of membership fees paid; provided that if you have used the discount card. To request a refund please notify the Membership Department by email (the contact details for which are shown below) within 14 days of receiving your membership card. No refunds will be issued after this time.
Membership Application Process
4. Memberships (new and renewals) may take up to 28 days from receipt to process and membership materials will be posted to you by second class post. Please contact the Bobos Dens Membership Department if you have not received them within 42 days of your application. We will not be able to grant a refund or extension if you fail to inform us of non-receipt after this time.
Membership Cards
5. Memberships, membership cards and any associated benefits are non-transferable and can only be used by the named member(s). Proof of identity may be requested on presentation of your membership card at Bobos Den.
6. Members who are unable to show a valid membership card will be entitled to receive any discounts at the time of visiting.
7. Lost or stolen membership cards will be replaced free of charge in the first instance. In all cases, the minimum time taken for replacement cards to be dispatched
Membership Renewals
8. We will contact you approximately one month before your membership is due for renewal, detailing the expiry date of your current membership and any further actions you may need to take in order to continue your subscription.
9. If your membership subscriptions are paid by Direct Debit, we will automatically renew your membership after 12 months and collect the monies for the coming subscription period unless you notify us that you do not wish to renew your membership by the date stated in your renewal letter.
Promotions
10. Offers and discounts cannot be used in conjunction with any other promotions.
Further Conditions
11. We reserve the right to refuse entry and/or membership and/or to revoke membership without refund if the member behaves in a threatening or abusive manner towards any person or persons or damages or threatens to damage any of t property of Bobos Den, or acts in a manner which could bring Bobos Den into disrepute.
12. We reserve the right to revoke your membership at any time, without financial compensation, if you commit any breach of these Terms.
13. We reserve the right to change these Terms at any time.
14. The validity, construction and performance of these Terms shall be governed by English law and we and you hereby submit to the exclusive jurisdiction of the English courts.
Contact Information
Bobos Den Ltd Stenson Fields, Derby
Telephone: 07966593932
Email: membership@bobosden.com
