Klarna Pay Later FAQs
Who or What is Klarna?
Klarna is a payment service provider, from Sweden, who take end-to-end responsibility for your
payment. They support 60 million consumers worldwide in over 70,000 online stores and are
very safe to use.
How does Klarna Pay After Delivery / Pay in 30 days work?
After Bobos Den has sent your order, you will receive an email with payment instructions, telling you when you need to pay by, it’s typically 14 or 30 days after the order is shipped. If you do not have your email to hand, you can contact Klarna’s Customer Service here.
Am I eligible for Pay later in 30 days?
To use Pay later in 30 days you must be at least 18. Whilst this option is widely promoted, Pay later in 30 days is subject to your financial circumstances. When
choosing Pay later in 30 days, our assessment will not affect your credit rating.
How can I increase my chances of being accepted for Pay later in 30 days?
Klarna is unique and offers Pay later in 30 days based on a number of factors such as the order value, previous order history and item availability. If you are 18 or
over, you can improve your chances of being offered Pay later in 30 days by ensuring you provide your full name and accurate address details and shipping to your
registered billing address. All orders are assessed individually. Just because you have had Pay later in 30 days before does not mean it will be offered for every
order and in turn, as it is denied does not mean it will be denied for all future orders.
What should I do if I want to cancel my order?
If you would like to cancel your order, we ask you to contact the Bobos Den Limited where you made your purchase.
Neither Klarna nor EGO run credit searches against you that could impact your credit rating. Klarna may run a quotation search which is an enquiry which only you, and other companies, can see and which does not affect credit scoring.
What do I need to provide when I make a purchase?
If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It’s very important, that you give us the correct details, as otherwise you will not receive the payment information and so be liable for delayed payment fees.
Why have I not been offered Pay After Delivery?
Although Pay After Delivery is widely promoted it is not always universally available. The Pay After Delivery method is automatically generated by algorithms that are dependent upon a number of factors including the amount of order, the e-store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.
How do I pay for my order?
If you have received your goods and want to pay, either log in at www.klarna.com or click the link from the email Klarna sent you regarding this order.
If you cannot log in to pay, contact Klarna’s Customer Service here.
With Pay After Delivery, what should I do if I want to return part or all of my order?
If you are close to your Pay After Delivery payment due date, you should also contact our Customer Service who will make any necessary adjustments to the statement and provide further help if needed.
What happens to my invoice, when I’ve returned the goods?
Once the store has received the return (partial or full) and you have received their confirmation of this, an updated statement will be closed.
I’ve received an invoice, but I’ve not yet received my goods…
With Klarna’s Pay After Delivery, you have either 14 or 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please call the store to check on delivery. You can also contact Klarna Customer Service so that we can postpone the due date on your payment.
I have been asked to go to Klarna’s site. Is this correct?
If you have chosen to Pay After Delivery (with a 14 or 30 day grace period), Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card. If you do not pay Klarna within the grace period, late fees may apply.
Is my payment information safe?
Payment information is processed securely by Klarna. No card details are transferred to or held by Bobos Den Limtied. All transactions take place via connections secured with the latest industry standard security protocols.
If you pay by card, Bobos Den Limited will confirm your order right away. If paying by Pay After Delivery, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com.
I have cancelled my order. How long will it take until I receive my refund if I paid by card?
As soon as Bobos Den Limited have registered your cancellation or your return, the refund will be processed within 5 business days.
Can I request delivery to an address other than my billing address?
Yes. When selecting Klarna as a payment method, you can choose to deliver the goods to an address other than your billing address. At the checkout, you will be given the option to enter a separate delivery address.
How will I be refunded?
If you have paid for your order with card, the refund
will be made back to the same card. If you paid using
bank transfer, you will need to provide Klarna
with your IBAN number in order for Klarna to make
the repayment. If you have not paid the invoice yet,
then the refund will reduce the invoice or cancel
it completely.
Can I pay before the due date?
You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email or in
the Klarna app to pay for your order
I haven’t received an email with my statement/payment information.
If you do not have your statement number to hand you can log into the Klarna app or at www.klarna.com/uk, where you will find all of your orders and be able to make payments.
I still have questions regarding payment and Klarna, can I speak to someone at Klarna?
Visit Customer Service for Live Chat
or
call 020 300 50833
Monday – Saturday 9.00 AM – 6.00 PM,
closed Sunday.
